What is Amazon A to Z? And why you need to know it!

Amazon Alexa, photo by Rahul Chakraborty found on Unsplash.com

It is so interesting that from the time that I started writing about Amazon and searching through the deals and gadgets I’m always finding something new about this company and services that I wasn’t even aware that they had. Amazon A to Z is one of those things, Amazon gives you the flexibility of actually not only being able to sell products that you have as a seller but also to order and buy products by a third party seller.

The Amazon A to Z program is actually a guarantee that protects the buyers that purchase products that are being sold by a third-party seller, what does that cover? The guarantee covers the fast delivery but also the condition of the items.

What does this means for you? If you are unsatisfied of any of those two or both you can report it and then you might be eligible for a refund! What would be the factors that make your refund eligible?

There are a few things that have to apply to your order in order for you to be able to report and be eligible for the Amazon A to Z guarantee, the 1st of those is that there should be more than 3 days passed after the estimated delivery date that is being shown on your orders list, the 2nd one I guess you know it and you have experienced it in the past with different deliveries, if you have received a different order than the one that you made then as you may understand you are eligible to request a return with the seller. The last factor that could match with your order is that you have returned package by a traceable shipping method and the third party seller hasn’t issued a refund.

If any of the above are matching with your case then the Amazon A to Z guarantee will protect you and refund you the amount that you have paid. Now I guess you are wondering how you can request that refund if your order is eligible for an Amazon A to Z guarantee.

Steps to request a refund, photo by Sergey Zolkin, found on Unsplash.com

How do you request a refund on an eligible order? Follow the next steps to request a refund on an eligible order

  1. Go to Amazon.com and then to your list of orders
  2. Once you locate the order that you are eligible for the refund, click problem with your order
  3. Pick the problem that you have from the list
  4. Click Request refund
  5. If you have any comments you can write them in the text box
  6. Click Submit

What you need to know before submitting an Amazon A to Z Guarantee refund: Before you submit an Amazon A to Z guarantee you will need to be aware of the following things

  • If 3 months pass after the maximum estimated delivery date then unfortunately you won’t be able to request that refund.
  • Be advised that if you have bought any digital items or any payment for services or any stored value instruments then you won’t be able to get covered for them.
  • As you may understand the guarantee is eligible only if you buy products and items from a third party seller on Amazon.com website and not on any other platform

What you need to do if you want to cancel or appeal a denied request for Amazon A to Z guarantee? There are a couple of reasons why you would like to cancel a request, sometimes we do it as a mistake or the seller could also resolve your issue much sooner so you may not need to proceed with the refund. Follow the next steps in order to cancel your request for a refund:

  1. Go to Amazon.com and then to your list of orders
  2. Click on the list and then select Problem with my order
  3. Click on Cancel request
  4. If you have any comments to add you can add them in the text box
  5. Click Submit

Another case would be if your Amazon A to Z refund gets denied and you are sure that you are eligible then you would like to go back and actually submit an appeal, in order to do that you will have to follow the same steps as above with the only difference the 3rd  part which you are going to select Appeal decision.

The Amazon A to Z guarantee is pretty cool and definitely adds an extra layer of protection to all of the buyers that are purchasing products from third party sellers but also helps those sellers get a wider audience, it is kind of a win-win situation, If you liked the post and helped you share it and let me know if you have any questions!


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